You can’t change your master password from the mobile apps. If you use Dashlane’s mobile apps and you have a device PIN set up (and you have the app set to only ask for your password when your phone restarts) you may be able to access your passwords long enough to write them down elsewhere. That means if you lose your master password, your vault is locked forever, even if it’s synced across devices or saved in the cloud. In short, no one at Dashlane can access or grant access to your account. Dashlaneĭashlane is a little more restrictive than LastPass, which is both a good and bad thing. You can delete your vault and start over, but your passwords will be lost and you’ll need to start over from scratch. If that doesn’t work, or you no longer have access to that email address, you’re sadly out of luck - and out of your account. Of course, all of this assumes you lost your master password, but you DO remember (or can access) the email account associated with LastPass, which may be a catch-22. You’ll be able to get in using your old password, but any changes you’ve made since the old version are lost. If the issue is that you’ve recently changed your master password and can’t get in, you can revert your vault to a previous state. It will work once (you’ll have to reset your password afterward), and you’ll need access to the email account you use for your LastPass account. In short, if you’ve really forgotten or lost your password, you can activate a One Time Password (OTP) to access your vault. LastPass has a whole guide dedicated to account recovery if you’ve lost your master password. Here are some of the most popular, and how they handle lost master passwords. Depending on the password manager you choose, losing your master password can be easily remedied, or a nightmare to recover from.
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